FAQ

Explore Frequently Asked Questions about cryptocurrency mixer Tumbler.io

WHAT IS A BITCOIN TUMBLER?

Bitcoin tumbler is a service that makes your coins untraceable. Study more about it in our Blog.

IS BITCOIN ANONYMOUS?

Bitcoin by its nature is not anonymous and the primary owner could be easily disclosed. We use advanced algorithms allows to brake the chain that could lead to you.

CAN I ACCESS TUMBLER VIA TOR BROWSER (ONION)?

For better anonymity, we advise you to use TOR always.

Our TOR address: tumbler222jbg3jjkr7zezg4xp6q3fmbqpjlk5cy4kqxvh5xfmxgosyd.onion

DOES THE TUMBLER WORK WITHOUT JAVASCRIPT?

Our website uses JavaScript it's necessary for proper work of it.

DO YOU KEEP CHAT HISTORIES IN YOUR SUPPORT SECTION?

Support chat history will be deleted automatically after 48 hours of inactivity. You also can delete it earlier in case you decide to do so.

WHAT IS THE MAXIMUM TRANSACTION SIZE? IS THERE A MINIMUM TRANSACTION SIZE?

After the creation of the order, you will see the minimum and maximum amount for the transaction, which is from 0.001 up to 513.3515 BTC. In case you sent us less than the minimum, that would be concerned that a donation. In case you would like to mix a higher amount, please feel free to contact us through the support form, and we will answer you as soon as possible.

WHAT IS MIXING TIME?

0 min - 72 hours. The mixing time depends on the the bitcoin network operation and your delay settings. The average time is 20-40 minutes for the confirmation that is needed for income/outcome transactions. If you set a delay as we advise, this time would increase according to your settings. We highly recommend to set a delay for at least 2 hours, which will highly increase mixing strength.

HOW MANY CONFIRMATIONS DO YOU NEED?

Our service needs only one confirmation to start processing of your order.

HOW MANY RECEIVING ADDRESSES COULD BE USED?

We don't support multiple deposits to the same receiving address. You can use up to 10 receiving addresses for better anonymity.

WHAT ADDRESSES DO YOU SUPPORT?

We support the following address formats: P2PKH, P2SH, P2WPKH, P2WSH, P2TR

HOW LONG IS THE SENDING ADDRESS VALID FOR

The sending address is valid for 24 hours, after that, if you didn’t deposit coins, the order will be automatically deleted. Please don't send any amount after the timer is run out. In case you didn’t have enough time to deposit an amount, please create a new order.

WHAT HAPPENS TO MY COINS IF I DEPOSIT TWICE AT THE PROVIDED ADDRESS?

If you send coins to the provided address more than once, the following scenarios may occur:

1. Double send before the first transaction confirmation: If you've sent coins a second time before the first sent amount has been confirmed by the blockchain network, the system will perceive this as an error. Both sent amounts won't be processed. You'll need to contact our support service for a refund.

2. Double send after the first transaction confirmation: If you've sent coins a second time after the first sent amount has been confirmed, the system will only process the first transaction. The second sent amount will be ignored. To retrieve this amount, you'll also need to contact our support service.

3. Double send to an address after its removal from the system: If coins were sent to an address for which the order has already been automatically removed from the system (which happens 24 hours after the completion of processing the first sent amount), then retrieving the subsequently sent coins will be impossible, as this order no longer exists in the system.

We strongly advise you to monitor the sending process closely and, in case of any issues, promptly get in touch with our support service.

To retrieve the funds sent again:

1. Contact our support team through the form on the website under the "Support" section.
2. Have your Letter of Guarantee ready, as it's a mandatory requirement for data verification.
3. Upon your request, you'll immediately receive an automated response. Data verification can take anywhere from 20 minutes up to 12 hours in rare cases.
4. After verifying the details of your request, your coins will be returned to the address they were sent from or to the address specified in the Letter of Guarantee, minus the system fee. The transfer will take no more than an hour.
5. Note that only the blockchain network fee will be deducted from the returned amount. There are no other hidden charges or fees.
6. If you've lost your Letter of Guarantee, the system might initially struggle to verify the authenticity of your refund request. However, as a last resort, you can send a signed message from the address of your cryptocurrency wallet from which the payment was made to prove the transaction. Ensuring the safety of your funds is paramount to us, so we strongly advise keeping your Letter of Guarantee in a secure place and being familiar with the operations of your cryptocurrency wallet.

Important clarifications:

* Before sending coins, ensure you've read the warning on the order page and in the FAQ section.
* The Letter of Guarantee is your proof of transaction. Keep a digital copy of it.
* The refund process typically takes less than an hour after the support team verifies your Letter of Guarantee. Data verification can range from 20 minutes up to 12 hours in exceptional cases.
* Blockchain system fees may vary based on network congestion. This fee isn't set by our service and is displayed in your blockchain wallet before sending.

Additional Resources:

For further questions and clarifications, please refer to the FAQ section on our website.

IF I'M HAVING TROUBLE WITH THE SERVICE, WHO CAN I REACH OUT TO FOR HELP?

Don't worry, our support team is here to help! The fastest way to get in touch is by using the feedback form on our website in the "Support" section. After you send in your question, you'll get an automated confirmation letting you know we got it. Usually, we get back to you within 20 minutes, but sometimes it can take up to 12 hours if we're really busy. We're here 24/7, so we'll always be around to assist you. You can also ask questions or get more info on the tumbler.io thread on the Bitcointalk forum.

WHAT INFO SHOULD I GIVE TO SUPPORT TO GET THINGS SORTED FASTER?

When you drop us a message through our contact form, make sure you've got all the important stuff in there. Think about things like your transaction details, order number, or any other bits and pieces that might help. Got a Letter of Guarantee? Definitely mention that. If it's about an order, we'll need that letter for sure. The more you tell us, the quicker we can get back to you. Oh, and you can also hit us up on the Tumbler.io thread over at Bitcointalk.

CAN I CONTINUE MY PREVIOUS SUPPORT SESSION AFTER CLOSING THE TAB?

When you first reach out to the Support service via the website form, before the chat window opens, the system provides you with a unique link. By saving this link, you can return to the conversation you started. Just paste this link into the address bar of a new browser tab.

However, please keep the following in mind:

- If you lose or fail to save this link, you won't be able to return to the ongoing chat. You'll need to submit a new request and explain the details of your inquiry again.
- Each request is treated as a new one, and the service doesn't retain a history of inquiries.
- The link remains active for 48 hours after the last conversation. After this period, the message history is automatically deleted. You can also manually delete the chat immediately using a specific button in the chat window.
- We strongly advise against sharing this link with third parties. The responsibility for keeping and protecting this link from unauthorized access rests solely with you.
- If you wish to keep a record of your chat, it's recommended to manually copy the conversation, as requesting a chat transcript from the support service is not possible.
- If you encounter any issues using the link or have other questions, you can always reach out to the Support team via the website form for further assistance.

WHAT HAPPENS IF I SEND AN AMOUNT FOR MIXING TO THE PROVIDED ADDRESS AFTER 24 HOURS FROM ORDER CREATION?

If you send coins to the provided address 24 hours after creating the order, that order and its associated address will have already been removed from the system. For this reason, the mixing system will ignore your transaction and won't process it.

I SENT COINS WITH A LOW FEE. WHAT IF IT'S NOT CONFIRMED IN 24 HOURS?

Once our system detects incoming funds, your order will proceed, no matter how long the confirmation takes. The timer only counts until funds arrive.

WHAT IF I LOST MY LETTER OF GUARANTEE?

The Letter of Guarantee confirms that you've sent funds to the address provided by our service and ensures our obligations to you. If you've misplaced your Letter of Guarantee or can't provide it, don't stress. You can verify your transaction by sending a signed message from the address from which the payment was made. There are no penalties or additional consequences for losing the Letter of Guarantee. If you run into any issues or need further assistance, please reach out to our support team.

CAN I SPECIFY ANY RETURN ADDRESS FOR THE COINS IF I SEND COINS TO THE PROVIDED ADDRESS MORE THAN ONCE?

There are only two options for where the service can return your funds:

1. Back to the original address: The service can send the funds back to the address they came from.
2. The address mentioned in the Letter of Guarantee: Before sending your coins, you provide a receiving address/es in the Letter of Guarantee.

It's crucial to remember that the Letter of Guarantee is automatically generated by the system based on the details of your transfer, and its contents can't be altered once it's created.

CAN I TRUST YOU WITH LARGE AMOUNTS OF BTC?

We totally get your concerns about entrusting a new mixer with significant sums. That's where the importance of the Letter of Guarantee comes in. The Letter of Guarantee, which you can download on the order confirmation page, verifies the fact that you've sent funds to the address provided by our system. Think of it as a document that ensures the safety of your transaction and confirms our commitment to you.

If you're feeling a bit hesitant about our service's reliability, a good approach might be to split a large amount into several smaller transactions. This way, you can start by sending a smaller portion, see the successful anonymization, and gain confidence in our service before moving larger amounts.

We also invite you to check out the feedback of other users on the Bitcointalk forum. The positive experiences of other clients might help you make a final decision about using our service. We recommend you read the feedback from other users to see the trust other clients place in our service.

WHAT INFORMATION DO YOU KEEP?

We stick to a strict privacy policy and don't keep any information that could identify a user (like browser details, IP address, usernames, etc.). By default, all data related to your order is automatically deleted 24 hours after its completion. However, if you'd like to wipe this info right away, you can use the 'Delete Data' button on the completed order overview page, available immediately after the operation wraps up.

WHAT IS A TUMBLER CODE?

After each mixing operation the system generates a new TUMBLER CODE for you. We use a TUMBLER CODE to be sure that you will not get your funds back. The same code is used for the discount system. Please, keep it for your next orders and discounts. Notice that after each mixing, the TUMBLER CODE is new.

WHAT IS THE SERVICE FEE?

The service fee needed for proper work of the system is 0.0004 BTC for every receiving address provided by you and from 1 up to 5.0 % for the whole order. You will get a discount for the next orders using your "TUMBLER CODE". The size of the fee depends on the Security level you choose. Study more regarding Security levels in FAQ.

WHAT IS A LETTER OF GUARANTEE? HOW DO I VERIFY THE LETTER OF GUARANTEE?

The Letter of Guarantee is a confirmation of Tumbler.io obligations. According to it, you can always prove the fact you've made an exchange with us.

After a Bitcoin address has been created for you to send your coins to be anonymized, we forward to you a digitally signed verification to confirm that the provided address was created by our service. This confirms the validity of the transaction for you to get assured the coins being forwarded to the correct address.

You can use the Verify Letter page for verification the Letter of Guarantee

WHAT IF I ACCIDENTALLY CLOSED THE BROWSER WINDOW BEFORE GETTING CONFIRMATION OF MY TRANSFER?

There is no need for concern. You do not have to stay on the page once the sending address is delivered. Transfers will be automatically processed according to the order including all delays that you set up. In case you didn’t send any amount to the sending address provided by tumbler.io during 24 hours, so just create a new order.

I HAVE A GREAT IDEA OR SUGGESTION, CAN WE TALK?

Sure! You contact us via Support Service. Please, tap COOPERATION and write your ideas there.

DO YOU HAVE A REFERRAL PROGRAM?

We do not have a referral program by now. Maybe later.